Thrill Falcon Zipper Knit

They didn't resolve my request. On June 9th, I went to the store so they could help me with the problem I had with the delivery of the vest that needed to be exchanged. They told me it couldn't be resolved, nor could they pick it up anywhere, so they would refund my money within 72 hours to 10 days. That didn't happen. On Monday, June 15th, I received an email saying the order was on its way to the correct address, which can't be true since I said I was returning to Chile on the morning of May 10th. They told me that same Monday via WhatsApp that they would process the refund to my account, and I'm still waiting for it.

La atencion es muy buena y la calidad de los productos excelente

Fit perfect

I’d love to give a glowing review. I have one Falcon Thrill Zipper knit already and it’s one of my favourite bits of clothing.
So much so that I bought two more. One for me & another for my son.
These took way longer to arrive & customer service seems to be one person on What’s app. No phone number & absolutely no responses to the emails I submitted asking for an update.
When they arrived, mine had several obvious pulls in the knit on the front & my sons had stains on the sleeve.
Contacting customer service again was lengthy process. Initially they offered a 30% discount for us to keep the garments but then changed that to 15% per top which isn’t the same thing.
Then they warned me it would take ages to exchange as I’d have to wait for the returned goods to get back to Spain before they would send out new ones.
Then the process of not being charged to send back faulty items took another two days of backwards and forwards.
I’ve ended up sending back for a refund and just buying a replacement to get it here for when I wanted it.
They did say they would refund my postage & 10% of the cost as I used the welcome code for my order. But it was a pretty torturous process. Halfway through the chats on what’s app they would suddenly switch to Spanish. Obviously I wish I spoke Spanish. But I don’t & this was incredibly frustrating.
It’s a shame as the actual knit, when it’s as it should be - is fantastic. It’s just a shame about the lack of quality control and how long it takes to get a solution.

In love with the piece and the material. Absolutly perfect!