Dear EME STUDIOS Team,
I am writing regarding a return I sent back some time ago, which has still not been processed.
I previously contacted you at [****] to request an update, but I have not received any response. As a result, I am following up once again to ask for clarification on the status of my return and refund.
The returned item was sent according to your return procedure, and I would appreciate confirmation that it has been received. If the return has already been processed, please let me know when I can expect the refund to be issued.
I can provide the order number, return tracking number, or any additional information required to help locate my case.
I would appreciate a prompt response, as a significant amount of time has passed since I returned the item and since my previous email.
Thank you for your attention to this matter. I look forward to hearing from you soon.
Kind regards,
João Carneiro
Order #717789 and #737341
[****]
